退款政策

損壞和商品錯誤

請在收到訂單後檢查您的訂單，如於開箱時發現產品受損或您收到的商品錯誤，請立即保留外包裝並拍照，並透過 info@eyeteamoptical.com 在7天內聯絡我們，並提供您的訂單編號與損壞或商品錯誤的照片，我們將盡快為您安排後續跟進。

退貨

若因個人原因或規格選錯等問題而非質量問題申請退貨時（如：尺寸不合、與想像不符、改變心意等）申請退貨，退回運費需請買家自行承擔。退貨時請您選擇可追蹤的快遞方式將商品寄回。

我們有 7 天退貨政策，這表示您在收到商品後有 7 天的時間可要求退貨。若要獲得退貨資格，您的商品必須與您收到時的狀態相同、未磨損及未使用、帶有標籤且採用原始包材，您還需要提供收據或購買證明。

您可以透過 info@eyeteamoptical.com 與我們聯絡開始申請退貨，感謝您的理解與配合，讓我們能持續提供優質的商品與服務。

退款 

一旦我們收到並檢查了您的退貨，我們將通知您，並告知您退款是否獲得批准。如果獲得批准，您將在 10 個工作日內透過原始付款方式自動獲得退款。請記住，您的銀行或信用卡公司也可能需要一些時間來處理和寄送退款。
如果自我們批准您的退貨以來已超過 15 個工作日，請透過 info@eyeteamoptical.com 與我們聯絡。

 

Damages and Incorrect Items

Please inspect your order upon receipt. If you discover that the product is damaged during unboxing or that you have received the wrong item, please retain the original outer packaging, take photos, and contact us at info@eyeteamoptical.com within 7 days. Include your order number along with photos of the damaged or incorrect item, and we will arrange the necessary follow-up as quickly as possible.

Returns

If a return request is submitted for personal reasons or incorrect selection of specifications rather than quality issues (e.g., fit issues, product not matching expectations, change of mind, etc.), the return shipping fees must be borne by the buyer. When returning items, please use a trackable courier service.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn and unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

You can contact us at info@eyeteamoptical.com to initiate a return. Thank you for your understanding and cooperation, which enables us to continue offering high-quality products and services.

Refunds

Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, your refund will be automatically processed through your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@eyeteamoptical.com.